At Amber Living Furniture, we aim to provide a smooth and transparent delivery experience for customers across the United Kingdom. Please review the information below regarding shipping, delivery, and payment terms.
We currently deliver to all regions across the United Kingdom.
Delivery availability, delivery charges, and lead times may vary depending on your location, postcode, and the size or type of furniture ordered.
Selected postcode areas may qualify for free delivery, depending on the product and delivery location.
For locations outside these areas, delivery charges may apply and will be communicated clearly before your order is confirmed.
Orders are typically processed and dispatched within 10–15 business days, depending on product availability and order requirements.
Some products may be held in stock for quicker dispatch, while certain items may be prepared on a made-to-order basis, which may affect delivery times.
Deliveries are generally carried out Monday to Saturday between 7:00 AM and 11:00 PM.
Customers will receive:
While we aim to meet estimated delivery windows, delays may occasionally occur due to logistics, supplier schedules, weather conditions, or circumstances beyond our control.
Standard delivery includes delivery to the first safe and accessible location within the delivery premises.
Please note:
If access restrictions apply, customers should inform us before delivery to avoid delays or failed delivery attempts.
We offer a 30-day return policy, subject to our Return Policy terms and conditions.
If an item arrives damaged or faulty, please contact us as soon as possible after delivery. We will review the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund where applicable.
If an order is delayed, missing, or lost in transit, please contact us promptly so we can investigate with the delivery provider and work towards a suitable resolution.
We currently accept payments through:
Payment options available at checkout may vary depending on product type, delivery location, and order eligibility.
For most orders, payment is required before order processing and dispatch begins.
For selected products and eligible delivery locations, Cash on Delivery (COD) may be available. Where applicable, eligibility and payment arrangements will be confirmed before order fulfilment.
Customers using PayPal may also have access to instalment or flexible payment options, subject to PayPal's eligibility and approval process.
If you have any questions regarding shipping, delivery, or payments, please contact us:
AMBER LIVING FURNITURE LTD
Company Number: 17293045
Warehouse & Returns Address:
244a Plumstead High Street
London, England, SE18 1JN
United Kingdom
Phone: +44 7850 217867
Email: support@amberlivingfurniture.co.uk
Website: https://amberlivingfurniture.co.uk
